NQR-NICSA Research and Benchmarking Website NQRBenchmarking.com The NQR-NICSA Research and Benchmarking Website is a one-stop resource for financial services professionals to gain real-time insights into how various aspects of the industry are handled by their peers. The Benchmarking Website is a growing resource for the financial services industry. Service and product managers can use the Benchmarking Website to compare the latest industry practices in the areas of interest specific to them. Some of the areas of research covered in this comprehensive website include: Transaction Processing Telephone Customer Service Correspondance Systems Internet Servicing Legal/Compliance Security Product/Distribution Retirement Recordkeeping The NQR-NICSA Benchmarking Website also incorporates a social network through which product and service managers can communicate with others in the industry. It serves as the portal for users to conduct their own research with peers, eliminating the e-mail chains and burden of organizing the results themselves. Users can also expand the research being collected by adding their own questions and topics to the website. Participants can utilize the following functionality of the Website: Enter data and view both current-year results and historical trends. Create a Peer Group made up of 5 or more participating companies. Filter results by Assets Under Management, Number of Active Accounts, and Peer Group. Use the Social Networking function to conduct your own research with your peers, inviting them to participate in answering a particular question. The Social Networking function eliminates the need for you to send out multiple e-mails and removes the burden of organizing data and calculating results. In an effort to offer wider participation and to help the industry become more familiar with the Benchmarking Website’s features and enhanced functionality, NQR is offering free access to a limited number of benchmarking questions. To register for the website, please go to the following link: NQRBenchmarking.com On the registration page, you will have the choice of registering for just the free questions or for becoming a full subscriber to all sections of the Benchmarking Website. For more about the NQR-NICSA Research and Benchmarking Website, or to schedule an informational Webinar, please contact Catherine Coyne at ccoyne@nqrinc.com or 617-426-0616. Let Us Collect Service Operations Data for You and Your Peers • View Real-Time Results • Build Your Social Network • Benchmark Your Results