MUTUAL FUND INDUSTRY STUDY NQR produces an annual Mutual Fund Industry Study that provides information on current service quality benchmarks in mutual fund companies. The Annual Mutual Fund Industry Study identifies trends in over 200 specific functions including transfer agent staffing, telephone service, transaction processing, systems, training, expenses, and quality measurements. Results from each participating company are analyzed and benchmarked against all other industry participants. Participants can use the data to benchmark their own operation, institute best practices, and make strategic planning decisions. Return to "Products & Services"