• Celebrating 25 Years
    NQR is celebrating our 25th Year of Client Partnership to Improve Customer Experience
  • Industry Expertise
    Our staff members have an average of 20 years' experience in the financial services operations industry
  • Competitive Benchmarking
    Service quality is a crucial element for all successful companies in the financial services industry.
  • Strategic Partners
    Supporting executive leadership with essential tools to achieve operational excellence.
  • Act with Confidence
    Unbiased, statistically reliable insights to help our clients act with confidence and stay ahead of the competition.

Customer Experience

Service Quality Solutions & Competitive Benchmarks

Voice of the Customer

Market Research & Customer Satisfaction Feedback

Enterprise Content Management

Data Management & Reporting Technology

Strategic Consulting

Quality Disciplines & Operational Excellence

See what we can do for you.

For more than 20 years, NQR has been pioneering service quality and client experience solutions, helping top-tier service organizations tackle their most critical challenges.

Our Services

  • Strategic Leadership

    NQR's focus is to help clients make significant, lasting improvements to operational performance, allowing them to achieve customer-focused results and emerge stronger and better positioned in a competitive marketplace.
  • Versatile Products & Services

    Our palette of statistically reliable operations and call center service analysis, customer satisfaction studies, business process and communications consulting, and superior service training is designed to help clients stay ahead of the competition by identifying improvement opportunities and maximizing service strengths. Our experienced team of professionals works closely with each client to customize a solution for your needs.
  • Reporting Dashboards

    NQR brings real-time data to your fingertips through our dynamic reporting platform. The ultimate business intelligence tool, the NQR Reporting Dashboard allows users to centralize multi-source data, conduct on-demand analysis, and produce interactive reports, equipping decision makers with the information they need to make critical assessments and capitalize on opportunities.